The BuyBack Direct 30 Day Warranty
To qualify for a return or refund, all of the following must be true:
- The return request is made within 30 days of purchase or delivery.
- The device is in the same condition as when we sold it.
- There is no liquid damage, physical damage, or damage caused after purchase.
- The device has not been opened, modified, or tampered with.
- The serial number on the device matches the one we have on file.
- All original components and accessories are included.
Every returned device is inspected and tested in store before a refund is approved.
Returns will not be accepted if the device has been swapped, altered, or fails verification. BuyBack Direct records the serial number of every device we sell and uses diagnostic tools to check for tampering or modification.
Devices are not eligible for return if they show any of the following:
- Liquid damage.
- Physical damage that was not present at the time of sale.
- Signs of tampering or unauthorized repair.
- Missing original components or accessories.
- A serial number that does not match the one we sold.
Note. Collectibles, including Pokemon cards, sports cards, and other trading cards, are sold as final and cannot be returned.
When a return is approved, we issue the refund to the original payment method. Refunds usually post within 5 business days. Shipping fees are not refundable, except where required by law.
For online orders, we provide a prepaid return shipping label once the return is approved. You are responsible for packing the device securely.
If the device is damaged during return shipping because of poor packaging, the return may be denied.
Every device comes with a 30 day warranty covering hardware defects under normal use. The warranty does not cover:
- Accidental damage.
- Liquid damage.
- Physical damage.
- Cosmetic damage from use.
- Damage from unauthorized repairs or modifications.
A valid receipt or proof of purchase is required for every return, along with a government issued photo ID. If you paid by credit card, you may be asked to bring the same card.
Before starting a payment dispute with your bank, please contact BuyBack Direct directly so we can resolve the issue. We keep detailed transaction and device records for every sale. Unauthorized or fraudulent chargebacks may result in being banned from future purchases and buybacks at our stores.
